Zwick Roell Recruitment 2022|Private Jobs 2022|Apply Here

Zwick Roell Recruitment 2022|Private Jobs 2022|Apply Here

Online applications are invited from the candidates for the post of Zwick Roell Recruitment 2022

Details are given below:-

Zwick Roell Recruitment 2022|Private Jobs 2022|Apply Here

Details:-

Contact Center Executive

India

ZwickRoell is the world’s leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.

The ZwickRoell Group employs over 1,700 employees worldwide – many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers!

Job overview:

We are looking for a motivated contact center executive to join our team and contribute innovative ideas to help us achieve our goals and increase our leads.

Location: Chennai, Gurugram (India)

Responsibilities

• Contact our existing customers and new customers in English speaking countries by telephone
• Customer requests and inquiries are recorded and forwarded to responsible colleagues
• Document the conversation in our database and maintain the addresses and contacts
• Follow the processes as per defined guidelines and ensure the data quality in CRM system
• Prepare and submit reports at a regular interval
• Coordinate with corporate marketing team to implement the initiatives and follow the HQ guidelines

Education, Experience & Requirements

Education

• Bachelor’s Degree

Experience

• Minimum 5 years of experience in a similar profile

Requirements

• Strong communication and writing skills
• Experience of taking care of customers over the phone
• Familiar with MS Outlook, MS Word, MS Excel.
• Communicate confidently and skillfully and convince with friendly demeanour on the phone,  to win over customers and provide them with the best possible care
• Ability to plan, organize and manage independently
• Proficiency in English language
• Ready to work at night shifts
• Proficiency in German language would be advantageous

Sales Engineer

India

Job overview:

The Sales Engineer will play a key role in managing sales process, understanding the applications and consult, proposing feasible solutions, building customer relationships, achieving sales targets, managing existing customers and, generating new leads, opportunities and new customers. The Sales Engineer will contribute towards increasing customer satisfaction level. The Sales Engineer will also support sales and business development initiatives and strategies to expand the market share of the products and solutions of the ZwickRoell Group (ZRG) within the standard business.

Location: Vadodara (India)

Responsibilities

• Achieve sales target assigned by sales manager for dedicated region.
• Regular meeting with customers over the phone, e-mail or visit to assist in technical, applications and commercial aspects of sales process.
• Prepare and present technical presentation of ZRG products and its demonstration, if needed, to the customer to meet their needs.
• Manage and interpret customer requirements, speak with customers to understand their requirement and offer our solutions to meet their needs.
• Generate technical sales proposals and discuss the proposal with the customer.
• Manage and update records of customer communication and sales activity in the CRM system and follow internal communication protocols and workflows.
• Finalise orders after technical and commercial negotiation meetings with customers.
• Responsible for collection of outstanding payments, C Form, Performance Bank Guarantee, Earnest Money Deposits etc. from customers.
• Maintaining good relationships with customers throughout sales and after-sales process.
• Research information on competitor’s initiatives and activities and, share with the sales team.
• Inform marketing department as per defined timeline for upcoming marketing events (exhibitions, conferences, fairs, seminars) in dedicated region and work closely with marketing department to conduct such activities.
• Attend and arrange exhibitions, conferences, ZwickRoell Forums, ZwickRoell Seminars and similar events for the purpose of attracting and retaining customers, increasing network, improving the branding of products and increasing market awareness.
• Preparation of weekly report, monthly report, visit report and submission to the sales manager as per defined timelines.
• Fulfil ad-hoc duties assigned by sales manager.

Education, Experience & Requirements

Education

• Bachelor’s Degree in engineering (Mechanical / Metallurgy)

Experience

• 0-1 year of experience in sales of materials testing machines or other industrial products
• Working experience in measurement and analytical instruments or materials testing would be advantageous

Requirements

• Basic knowledge of materials testing and properties
• Basic knowledge of hydraulics, pneumatics, electrical and electronics
• Experience in sales activity of materials testing machines or industrial products will be advantageous
• Proficiency with PC software and good knowledge of MS Office programs
• Good communication skills
• Ability to work independently, goal-oriented and has a flexible approach to work
• Ability to work under pressure
• Willing to travel to attend customer meetings and technical visits
• Willing to undergo continuous re-training
• Valid driving license
• Proficiency in English and Hindi language
• Proficiency in German language would be advantageous

70% travel requirement

Service Manager

India

he Service Manager is responsible for the service portfolio and activities for our materials testing systems installed in India, Bangladesh, and Sri Lanka. The individual will lead a team of 25 service engineers and after sales executives. The role requires a dynamic individual who brings in a process- and customer-oriented outlook to evolve the service organisation into a digital-ready, passionate team that is recognised as a benchmark by our customers. The Service Manager is a part of the Middle Management team that together formulates strategies for long-term growth. As a National Service Manager, this position reports directly to the Managing Director.

Location: Gurugram or Chennai (India)

Responsibilities

• Develop and implement processes to ensure high quality service delivery for all products & solutions of the ZwickRoell Group, with an emphasis on annual maintenance contracts, calibrations, accessories and spare parts
• Achieve and exceed ambitious order entry, turnover and profitability targets in a fast-growing and competitive market landscape
• Develop and implement short- to medium-term actions and strategies to sustainably grow the service business
• Develop long-term strategies to meet and exceed strategic goals
• Develop annual department objectives that are customer- and growth-oriented
• Support the ZwickRoell Calibration Laboratory to maintain its NABL accreditation and enhance the scope of accreditation in line with laboratory and company objectives
• Implement complaint management processes to enable effective closure of customer complaints
• Develop, implement, and manage service documents to improve process workflows for installation, maintenance and repair and service reporting
• Analyse service data to identify systematic problems or trends, and enable respective measures
• Proactively identify opportunities for service process improvement through close working with team leaders
• Provide methodology and tools to collect actionable customer insights and feed the information into the departments and producing divisions/subsidiaries to enable continuous improvement.
• Monitor and further develop KPIs to measure performance
• Ensure complete usage of the corporate CRM system for opportunity management, case management and service scheduling
• Propose investments in hardware, software, human resources and continuous learning together with return-on-investment calculations for annual budgeting
• Assures the ZwickRoell values, processes, tools, and guidelines are implemented, lived, and further developed within the ZwickRoell India service team
• Determine staffing skill requirements and prepare yearly training plan of service team to ensure high quality service delivery for installation, troubleshooting and calibration
• Coach team leaders in service to understand process bottlenecks and inconsistencies
• Closely work with the Middle Management team and Managing Director to achieve worldwide growth and profitability through passionate customer focus
• Effectively interface with producing divisions and subsidiaries to assist in resolution of complex or long-standing service cases
• Represent the service and after sales landscape of India to fellow service managers and management at global forums
• Coordinates regularly with Service Managers from various ZwickRoell Group companies to exchange ideas and best practices

Education, Experience & Requirements

Education

• Master’s in Business and/or Bachelor Degree in Engineering or equivalent

Experience

• Minimum 10 years of experience in customer support, after sales or sales activities of materials testing equipment is required, with at least 4 years’ experience in people and team management

Requirements

• Proficiency in digital and online platforms, including Microsoft Office, corporate CRM systems and web-based tools
• Knowledge of materials science, materials testing, or testing software is a major advantage
• Highly organised with superior customer service and communication skills
• Ability to work independently, goal-oriented and under pressure to meet customer oriented KPIs and internal deadlines
• Strong proficiency in written and spoken English is a requirement; regular presentations in English are required
• Proficiency in Hindi and/or Tamil language; an additional native language is an advantage
• Proficiency in German language is an advantage
• 30% to 40% travel is expected, primarily within India, and periodically to Germany
• The position is based at either of our offices in Chennai or Gurugram

Technical Engineer – After Sales

India

The After Sales Technical Engineer (V1) is responsible to promote the sale of standard to complex accessories to existing ZwickRoell customers through remote and on-site product and application consulting.  He/she provides ZwickRoell India (ZRIN) service personnel with technical support for the promotion and sales of products to existing customers. This role works closely with the in-house After Sales team and Field Service Engineer team. Objectives, responsibilities, prioritization, project definition and administrative matters are defined by the Regional Service Manager (Line Manager).

Location: Chennai, Bangalore, Gurugram, Vadodara (India)

Responsibilities

• Visit existing ZwickRoell customers to understand challenges and needs to consult them on standard to complex solutions.
• Coordinate with After Sales and Field Service teams to bring non-duplicating value-add in customer interactions.
• Support After Sales team in sales process and in preparing technically complex quotations.
• Provide technical support to After Sales and Field Service Engineers for After Sales activities.
• Support After Sales team with updates in CRM system and provide data as required by the Service Management.
• Uses TopSell concepts and processes to assist others in the service team, as well as acting independently in accounts and sales situations, when required.
• Presents technical customer training courses.
• Acts as liaison with sales/customers and ZwickRoell India to provide input on product and service improvements.
• Fulfil ad-hoc duties and projects assigned by Regional Service Manager.

Education, Experience & Requirements

Education

• Bachelor degree in engineering (Mechanical / Metallurgy)

Experience

• 3 to 5 years of experience in sales of material testing machines or other industrial products.
• Working experience in measurement and analytical instruments or materials testing is preferred.

Requirements

• Basic knowledge of Materials testing & Materials properties.
• Basic knowledge of Hydraulics, Pneumatics, Electrical, Electronics, Hardware & Software.
• Experience in pre-sales or after sales of Materials Testing Machines or similar industrial products.
• Proficiency with PC software, good knowledge of MS Office and CRM software.
• Strong professional communication skills.
• Ability to work independently, goal-oriented and has a flexible approach to work.
• Ability to work under pressure.
• Willing to travel to attend customer meetings and technical visits.
• Willing to undergo continuous re-training.
• Possesses a valid driving license.
• Proficiency in English language.
• Proficiency in a local Indian language and German language would be advantageous.

50…70% travel requirement within Vadodara, Gurugram, Chennai or Bangalore India.

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